CIO’s story Why Electronic Health Records aren’t more usable offers an interesting perspective on the current (improved?) state of affairs in medical care records. From the article: The American Medical Association in 2014 issued an eight-point framework for improving EHR usability. According to this framework, EHRs should: enhance physicians’ ability to provide high-quality patient care… Continue reading Electronic Health Records and Patient-Centric Design
Category: Developments
Volvo’s In-Car Delivery Service
In Volvo launches in-car package delivery service in Gothenburg, Volvo’s new service “lets you have your Christmas shopping delivered directly to your car.” Intriguing idea that saves on parking hassles like those people who are waiting/idling around the favored spots. With just days to go before Black Friday and Cyber Monday – the busiest online… Continue reading Volvo’s In-Car Delivery Service
Omie Update (version 0.2)
We’re overdue an update on the Omie Project…., so here goes. To re-cap: We at Customer Commons believe there is room/ need for a device that sits firmly on the side of the individual when it comes to their role as a customer or potential customer. That can and will mean many things and iterations… Continue reading Omie Update (version 0.2)
Surf safely with Web Pal
It’s time to draw the line on surveillance. Today nearly every commercial website infects our browsers with tracking files that report our activities back to parties we may not know or trust. So we’re providing a way to draw that line: Web Pal — a browser extension that blocks tracking and advertising*, eliminating the browser… Continue reading Surf safely with Web Pal
AT&T’s paint job on confusing pricing
In AT&T Ridding Some Retail Stores of Cash Register, Counters and Other Clutter, John McDermott of AdAge explains how the company is making its stores “warmer” to improve the “shopping experience” there. Which is all fine, as far as it goes. Where it doesn’t go is toward fixing AT&T’s pricing. I explain that in a… Continue reading AT&T’s paint job on confusing pricing
For personal data, use value beats sale value
There’s an argument that goes like this: Companies are making money with personal data, and They are getting this data for free. Therefore, People should be able to make money with that data too. This is not helpful framing, if we want to get full value out of our personal data. Or even to understand… Continue reading For personal data, use value beats sale value
Meet Omie: a truly personal mobile device
This is Omie: She is, literally, a clean slate. And she is your clean slate. Not Apple’s. Not Google’s. Not some phone company’s. She can be what you want her to be, do what you want her to do, run whatever apps you want her to run, and use data you alone collect and control. Being a… Continue reading Meet Omie: a truly personal mobile device
The Internet of me and my things
Let’s say this key ring is yours and you’ve lost it. If somebody scans the QR code with their smartphone, they will see a message from you. The message can say whatever you want (such as, “Help! I’ve misplaced these, please call or text me at this number”), and you can update it any time,… Continue reading The Internet of me and my things
Wallets are personal
A lot of big companies are eager to get their hands in your pockets — literally. They want your mobile phone to work as a digital wallet, and they want the digital wallet app you use to be theirs. Naturally, this looks like it should be a big business — and to some degree it… Continue reading Wallets are personal
Bringing manners to marketing
The Cluetrain Manifesto was a success, and remains so, because it gives lessons in manners to marketing. Thus Cluetrain is also highly sourced by manners-minded marketing folk, who have eagerly leveraged Cluetrain‘s first thesis: “markets are conversations.” It is now almost fourteen years since the Cluetrain website went up, thirteen since the original book came out, and three since… Continue reading Bringing manners to marketing